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PRIVACY STATEMENT
The
personal information that Napa Valley Aromatherapy collects is used
in our efforts to serve you. None of the information that we collect
is sold or given to any outside persons or organizations. All your
information is kept in locked file cabinets and is destroyed after
it is no longer necessary. You can verify the information we have on
you at anytime by calling our office.
Our web site contains links to other sites. Napa Valley
Aromatherapy is not responsible for the privacy practices of
these web sites.
ORDER METHODS If you are a winery, gift shop or
retailer looking to carry our products, we are excited to hear from
you. Please contact us directly at (707) 967-9623 for a
wholesale price sheet. A proof of resale license is
required.
If you are a consumer who would like to purchase
products directly from Napa Valley Aromatherapy, we have created a
retail price sheet for purchase and
shipping. Although we encourage you to go directly to our
list of retailers, we understand that it may be difficult to do so
if you do not reside in the retail locations listed on our
website.
To make your ordering process even easier, you
can download our
current list of products. Products and prices tend to change at times, so it is best
to regularly download the product list.
If you would
like to fax or e-mail your order to us, you can now download our ordering form. You can fill out this form and e-mail it as
an attachment or you can fax it to us. You do not have to use this
form to order by fax or e-mail. We provided this
form for your convenience. You can just send us a regular fax or
e-mail if you desire.
New
customers should include: • Personal
Name • Mailing and/or Delivery Address
(If Different) • E mail address • Phone Number •
Products, Quantities, and Sizes
Orders can be placed by fax (preferred), by phone, or by
e-mail. Orders placed after 1 P.M. will normally be shipped the
following day. Some orders may take longer to ship depending on
order size and inventory availability. We try to keep all our
products in stock, but we cannot guarantee
availability.
Orders
can be placed by: • Calling us at (707) 967-9623 • Faxing us at
(707) 942-5811 (Download an Order Form) • e-mail at angela@napavalleyaromatherapy.com
PAYMENT METHODS All products
purchased through Napa Valley Aromatherapy can be purchased with all
major credit cards including American Express.
RETURN
POLICY Products are not returnable unless they were
shipped by error on the part of Napa Valley Aromatherapy or you
received spoiled products. If the products were shipped in error, we
will cover the cost of shipping the products back to our office. We
stand behind the quality of our products and customer satisfaction
is our #1 concern. If you are unsatisfied with the quality of the
products you purchased, contact us and we will work to rectify the
matter.
SHIPPING Most products
are shipped U.P.S. or Federal Express ground unless you request
us to use another form of shipping. Next day delivery is available
at your request.
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